The nice thing about having a blog is that I CAN RANT AS MUCH AS I WANT! BWAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA
I'm gonna present you all with a little scenario I run into on a daily basis.
Let's say you're calling a business and you tell the switchboard operator that you have a question about shoelaces, so he or she transfers you to the shoelace specialist and you get their voicemail.
a) Immediately hang up and call back to the switchboard demanding to speak to someone else?If you went with choice A, I'd like you to come a little closer so I can punch you in the face.
b) LEAVE! A MESSAGE! LEAVE! LEAVE! A MESSAGE!
You see, it's likely that the company you called only has one shoelace specialist, because in an effort to keep costs down, they do not do a lot of cross-training*. And contrary to popular belief, the switchboard operator is not all-knowing (although to be fair, I'm pretty close) so they may not be able to answer the question you were planning to ask the shoelace specialist, no matter how immediate your need. It is also not the switchboard operator's fault that you waited until Friday at 4:55pm to call with a shoelace emergency that must be resolved by 9am Saturday.
My advice? LEAVE A BLEEPING MESSAGE. And maybe plan better next time.
*Tennis shoe pun! YES!